The reason you could be failing to add your signature to your Diwala platform account is that you may be clicking an old invitation link sent to your email inbox. This is important to be aware of when you are adding your own signature to the platform, in addition to when you are nominating your colleagues to join and sign a certificate.
1. When you are adding your own signature to your account, you will do so by clicking the "Add Signature" or "Update Signature" button on your account page
Every time you click this button, you will receive an invitation in your email with a button that will start the Signature creation process:
(NB: Remember to open this on your mobile phone)
If you by accident have clicked this button several times, you will receive several emails:
Make sure you check the date stamp at the bottom of the emails and click on the button in the most recent emails.
2. If you are added as a Signer or Co-Signer to a course, you will receive an invitation with a "Go to platform" button that will take you to the platform:
If the admin of your institution account has invited you by mistake several times or done some rearranging of the first and second signing order, you might have received several Co-Signer Nomination Emails:
Make sure you check the date stamp at the bottom of the emails and click on the "Go to the platform" button in the most recent email sent to you.
If opening the last email is not working: Try deleting all the emails asking you to sign, and send yourself a new link. If you were invited as a Co-Signer, ask your admin to send you a new invitation, alternatively, ask them to first delete you as an admin in the admin overview, and then send you a brand new invitation.
If you are still struggling to upload your signature after trying out these methods, please do not hesitate to reach out to us through our chatbot messenger in the right bottom corner of this page. 👉 We are here to support you 🙂