Having Trouble?

Are you having trouble using the Diwala platform or App, Find the answers to your questions right here!

9 articles in this collection
Written by Marina Sellstad and Mutuzo Irene Esther

Do you have low phone storage / memory on your phone?

Following is a guide on how to free up space on your phone.

Written by Marina Sellstad
Updated over a week ago

Why you need contact information to use the Diwala platform

Wondering why one needs to use their email address or phone number to use the Diwala platform? Find your answer here.

Written by Mutuzo Irene Esther
Updated over a week ago

Can I use the same email or phone number to register 2 different Diwala Accounts?

You cannot use the same email or phone number to create 2 different Diwala Accounts. Here, we guide you on how to create a 2nd account.

Written by Mutuzo Irene Esther
Updated over a week ago

Struggling to upload a CSV file with your students' details?

Are you an administrator finding it difficult to upload a CSV file with your students' details? Find out what the issue could be here 👇

Written by Mutuzo Irene Esther
Updated over a week ago

Having trouble adding your own or your colleague's signatures to the Diwala platform?

Are you an administrator trying to add your own or your colleague's signatures to your account or a certificate? Find your answers here 👇

Written by Mutuzo Irene Esther
Updated over a week ago

Having trouble getting all your students to enroll in a course?

Are you an administrator trying to get all your students enrolled in your course, but and having some difficulties? Find your answers here👇

Written by Mutuzo Irene Esther
Updated over a week ago

Having trouble uploading your profile picture in the Diwala App?

If you are having trouble uploading your picture, do not worry! You will still be able to receive your certificates. Follow these steps 👇

Written by Mutuzo Irene Esther
Updated over a week ago

Having trouble downloading the Diwala App?

In case you are unable to download the Diwala App, kindly explore this article to help you.

Written by Mutuzo Irene Esther
Updated over a week ago

Haven't received your Certificate?

Are you expecting a certificate to be issued to you through your Diwala App but don't seem to be receiving it? Find out why here👇

Written by Mutuzo Irene Esther
Updated over a week ago